A final note on the wonder that is Powell’s customer service.
Nick wrote this in a comment on my last Powell’s post, and I reprint it here so you can all appreciate it and go forth and purchase books from Powell’s.
Powell’s has indeed:
Replaced the lost books that they could find another copy of, including one case of replacing a used copy I had paid $8 for with a new ($50) copy;
Issued an immediate refund for those lost books they could not find replacement copies of;
And gave us a gift certificate to apologize for our troubles.
I think they might, you know, be a class act or something.
Yay Powells, and yay Serra Toney.
