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Wrapping up

A final note on the wonder that is Powell’s customer service.

Nick wrote this in a comment on my last Powell’s post, and I reprint it here so you can all appreciate it and go forth and purchase books from Powell’s.

Powell’s has indeed:

Replaced the lost books that they could find another copy of, including one case of replacing a used copy I had paid $8 for with a new ($50) copy;

Issued an immediate refund for those lost books they could not find replacement copies of;

And gave us a gift certificate to apologize for our troubles.

I think they might, you know, be a class act or something.

Yay Powells, and yay Serra Toney.

One Comment

  1. Tom says:

    Wow! So, Powell’s it is. It’s nice to see a company go the extra mile with customer service.

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